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Airline bulletin provides late breaking information on airlines, fares, and travel, recently conducted an interview with the ceo of flightview, a leading provider of data information. Flightview provides delay information to a variety of entities, including the port of seattle.
Given that last year was one of the worst historically for delays, passengers are looking for information in more places. Part of this is due to the explosion in internet capable mobile devices that allow business travelers to receive flight information on the go.
But airports and airlines have also contributed to this change as well. In many terminals, displays are being redesigned so that travelers have more ready access to flight information, regardless of where they are.
Instead of having centralized displays, smaller displays are being dispersed throughout terminals to make information more accessible. This allows customers to go to other parts of the terminal during the delay instead of huddling at the gate if they so choose.
Unfortunately, airports in the united states are relatively poor facilities compared to many of their international counterparts, such as those in dubai, hong kong, and singapore. As a result, even if passengers can get away from the gate, they may not be able to make themselves very comfortable.
As older terminals are remodeled or demolished, hopefully airport authorities are able to make the investments in comfort that passengers have an increasing need for due to the growth in delays.
Moreover, some airlines are also enhancing their gate level displays to help customers view more information about delays. Especially if the delay is weather related, customers often sympathize with the airline since they would much rather be stuck in a terminal than in a dangerous airborne situation.
But, that sympathy only exists if customers are truthfully informed of the extent of the weather conditions that are causing the delay. A lack of information is often what makes customers most irate, and by providing this information, airlines are improving their customer service records in at least one area of their operation at a time when they desperately need improvement.
There are myriad possibilities and as information becomes more necessary to passengers in order for them to have a satisfactory travel experience, many of these could be developed further. The challenge for companies like flightview will be to figure out ways of making this information consistent and accurate across mediums.
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